AI-powered customer support helpdesk built for e-commerce
All-in-one customer support platform purpose-built for e-commerce brands. Centralizes support across email, live chat, phone, SMS, WhatsApp, Facebook, Instagram, and TikTok into a single dashboard. Deep integrations with Shopify, BigCommerce, and Magento allow agents to view order data, process refunds, and edit orders without leaving the helpdesk. AI-powered automation handles common inquiries like order status, returns, and shipping questions, resolving up to 60% of tickets automatically. Features include macros, rules-based routing, intent detection, satisfaction surveys, and revenue attribution to track how support drives sales. Used by over 15,000 e-commerce brands.
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